When will my products be shipped?
We make all Ermana product by hand and we like them to be as fresh as possible for you.
We aim to create and ship your products within 3 working days. However, as we are a small start-up, there may be occasional small delays if we’re handling large orders. However we promise to do everything in our power to get your products to you on time.
How are my products being shipped?
We ship products for free using Royal Mail second class service.
How will I know once you’ve sent my products?
We’ll send you an order confirmation email once your order and payment has been received.
We’ll then send you a second email confirming completion and shipment of your order. If, for some reason, you have a problem receiving these emails, please contact us at email@example.com
What do I do if my products haven’t arrived?
If, for some reason, your order hasn’t arrived please contact us at firstname.lastname@example.org.
I’ve received my products and I’m not happy with them. What can I do?
We are sure that you will love Ermana products however if you feel that they are not suitable for you then please email us straight away at email@example.com. We will accept returns within 14 days of purchase.
How “Organic” are your products?
We try where possible to use organic materials to make our product and we are working towards COSMOS accreditation. However some essential oils are not available organically.
At the moment this is an area which has yet to have clear guidelines and some companies call their product “organic” when they only have 1 organic ingredient. Ermana product uses organic base products like Shea, Cocoa and Coconut butters in our balms which make up the largest percentage of the product.
We can guarantee that all Ermana products are 100% natural and free from sulphates, parabens, artificial colours and fragrances. If there’s anything else you want to know, please email us at firstname.lastname@example.org. We will aim to get back to you within 2 working days.
Do you test on animals?
No. We don’t believe in testing on animals. All our products have passed cosmetic testing so they are safe to use however animals are not involved in any way.
Do you have any Vegan products?
All our face and body oils are Vegan however our balms contain some beeswax so cannot be classed as Vegan.
How long will my products last?
Our products are stamped with a date to show you when they were made, they will last 2 years from this date unopened. However we recommend that you use our products within 6 months of opening. Our products do not contain water so they will not degrade quickly. We use vitamin E as a natural preservative and we use amber glass jars to protect the oils from sunlight. However, please try and store them in a cool, dry place to protect the natural ingredients inside.
Why have some of the products changed consistency?
Ermana balms may have a slight grainy texture. This is because we use organic Shea and Cocoa butters. When the butters are heated and then cooled, small grains can sometimes form. The product is still fine to use and the grains will melt on contact with the skin.
If the balm has melted due to being stored in a hot environment, then simply pop it in the fridge for 30 mins and it will become hard again and ready for use.
I still have more questions / feedback to give. What do I do?
We welcome all questions and feedback from our customers. If you have any questions, thoughts or feedback please email us at email@example.com and we will do our best to come back to you within 2 working days.