Ermana is committed to protecting your data and privacy. We have updated our Privacy Policy in line with the new GDPR rules. 

Privacy Policy

This store does collect your personal data; name, address and email address to keep you updated on news about our brand, new product launches and special customer offers and promotions.

 Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only. We do not store credit card details nor do we share customer details with any 3rd parties.

We hate spam as much as you do. We will never send you any unsolicited e-mail. If you choose to subscribe to Ermana’s newsletter then you will receive regular e-newsletters from us. Clear unsubscribe details are always shown on the newsletter.

Security

1) When you place an order on our website, your credit card numbers are encrypted using 128/256 bit encryption by PayPal.

2) Your credit card details are only decrypted after they reach PayPal’s systems, where they are then automatically processed and your card charged. They are not held in clear text on any web site so it is not possible for your details to be stolen during a transaction.

3) We never receive your complete credit card details or keep such information anywhere in our systems.

Should you have any questions about our privacy policy then please contact us at hello@ermana.co.uk

 

Introduction

1.1     We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

  1. Credit

2.1     This document was created using a template from SEQ Legal (http://www.seqlegal.com).

  1. Collecting personal information

3.1     We may collect, store and use the following kinds of personal information:

(a)      information that you provide to us when registering with our website including your email address

(b)      information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address

(c)      information relating to any purchases you make of our products or any other transactions that you enter into through our website including your name, address and email address 

(d)      information that you post to our website for publication on the internet including your user name, your profile pictures and the content of your posts

(e)      information contained in or relating to any communication that you send to us or send through our website including the communication content and metadata associated with the communication

 

3.2     Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

  1. Using personal information

4.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2     We may use your personal information to:

(a)      administer our website and business

(b)      enable your use of the services available on our website

(c)      send you goods purchased through our website

(d)       send you our email newsletter,  you can inform us at any time if you no longer require the newsletter by unsubscribing

(e)      send you marketing communications relating to our business which we think may be of interest to you, by email or similar technology (you can inform us at any time if you no longer require marketing communications)

(f)       deal with enquiries and complaints made by or about you relating to our website

(g)     keep our website secure and prevent fraud

(h)      verify compliance with the terms and conditions governing the use of our website including monitoring private messages sent through our website private messaging service

4.3     If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

4.4     Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

4.5     We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4.6     All our website financial transactions are handled through our payment services provider, [Paypal]. You can review the provider’s privacy policy at [www.paypal.co.uk]. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

  1. Disclosing personal information

5.1     We may disclose your personal information to any of our employees insofar as reasonably necessary for the purposes set out in this policy.

5.2     We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

5.3     We may disclose your personal information:

(a)      to the extent that we are required to do so by law;

(b)      in connection with any ongoing or prospective legal proceedings;

(c)      in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk

5.4     Except as provided in this policy, we will not provide your personal information to third parties.

  1. International data transfers

6.1     Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

6.2     Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: [the United States of America, Russia, Japan, China and India].

6.3     Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

6.4     You expressly agree to the transfers of personal information described in this Section 6.

  1. Retaining personal information

7.1     This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

7.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3   Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:

(a)      to the extent that we are required to do so by law;

(b)      if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  1. Security of personal information

8.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

8.2     We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

8.3     All electronic financial transactions entered into through our website will be protected by encryption technology.

8.4     You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8.5     You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

  1. Amendments

9.1     We may update this policy from time to time by publishing a new version on our website.

9.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

9.3     We may notify you of changes to this policy by email.

  1. Your rights

10.1    You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)      the payment of a fee (currently fixed at GBP 10); and

(b)      the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].

10.2    We may withhold personal information that you request to the extent permitted by law.

10.3    You may instruct us at any time not to process your personal information for marketing purposes.

10.4    In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  1. Third party websites

11.1    Our website includes hyperlinks to, and details of, third party websites.

11.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Updating information

12.1    Please let us know if the personal information that we hold about you needs to be corrected or updated.

  1. Cookies

13.1    Our website uses cookies.

13.2    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

13.3    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

13.4    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

13.5    We use only session cookies on our website.

13.6    The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)      we use session cookies on our website to recognise a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user / target advertisements which may be of particular interest to specific users 

13.7    Most browsers allow you to refuse to accept cookies; for example:

(a)      in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b)      in Firefox (version 36) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c)      in Chrome (version 41), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Our details

14.1    This website is owned and operated by Ermana Ltd.

14.2    We are registered in Scotland under registration number SC499898, and our registered office is at 15 Battlefield Gardens, Glasgow G42 9JR

14.3    Our principal place of business is at 41 Thame Road, Great Haseley, OX44 7JX .

14.4    You can contact us by writing to the business address given above, by using our website contact form, by email to hello@ermana.co.uk 

This policy is effective from 25/05/2018 and reflects the new GDPR changes.

 

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